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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration: Submission data does not update in the spreadsheet

    Asked by NPFWholesaleMarketing on August 06, 2013 at 05:05 PM

    The form is still sending notification emails, however the request is not being posted to the synced google doc. When I confirm the link to the attached form it brings me to the correct spread sheet, however it is not posting the submissions. Please help

     

    Michelle Guidotti

    mguidotti@newpennfinancial.com

    484-594-1355

    Page URL:
    http://form.jotform.us/form/31976957450164

    Submissions syncing attached Emails confirm
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    Answered by jeanettebmz on August 06, 2013 at 06:45 PM

    This issue was reported by our developers as  already fixed

    I can confirm this, as I did a test in my form as you see on this image

     

    I would recommend to clear your browser's cache and even your cookies,  then delete your current integration and make a new one, so you can see a fresh link to it

    Missing submissions will not be retrieved, but you can always download your submissions on CSV/EXCEL format and paste the missing ones to your google spreadsheet

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    Answered by Michelle Guidotti on August 07, 2013 at 10:06 AM

    I cleared my cache, I unlinked everything and relinked. It’s still not working.

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    JotForm Support

    Answered by Welvin on August 07, 2013 at 12:25 PM

    Hi Michelle,

    I've tested the integration, and it works well without any problem. Entries are submitted to Google Spreadsheet instantly.

    Form: http://form.jotform.co/form/32185158317859?

    Spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0AgEiJQf5QINCdFhzYXBxZ0w4LVNiNTF2aEd5YmV3aVE&usp=sharing

    Please kindly try to re-integrate the form again to Google Spreadsheet.  Still, follow the process as advice by our Manager Jeanette.

    Thanks

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    Answered by Michelle Guidotti on August 07, 2013 at 12:30 PM

    I'm sorry, but it's not working. I created a new form, re-integrated the form, cleared my cache. My other two forms are working, but I needed to create a form in Google to make this work. Sadly i'll have to deal not having the upload feature.

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    Answered by jeanettebmz on August 07, 2013 at 02:17 PM

    We apologize for this, you are right the issue is still there, however, our developers are working hard on a fix tha will be released soon. I've opened a ticket for your  particular case as well

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    Answered by Michelle Guidotti on August 08, 2013 at 12:23 PM

    thank you! I appreciate your help

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    Answered by memaxt on August 09, 2013 at 06:11 AM

    This is also the case for me, are then any updates?

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    Answered by bybbuss on August 09, 2013 at 07:52 AM

    Same here... Updates?

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    Answered by memaxt on August 09, 2013 at 08:10 AM

    Fixed: My problem was due to 2 fields with the same name, I simply put the following to correct the issue:

    Previous Fields:

    Registration No.

    Registration No.

    Working fields

    A.Registration No.

    B.Registration No.

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    JotForm Support

    Answered by Welvin on August 09, 2013 at 09:53 AM

    Hi,

    Good day! Just an update with regards to this issue. Our developers have already made a fixed about this. Can you please re-integrate the form to Google Spreadsheet?

    Let us know for the results.

    Thanks

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    Answered by shendojo on August 13, 2013 at 10:20 PM

    Having the same problem. Still not working after I cleared cache and re-integrated. All submissions are transferred to new spreadsheet, but no new submissionsare flow into the spreadsheet. They only appear within jotform.

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    JotForm Support

    Answered by jonathan on August 14, 2013 at 01:23 AM

    @  shendojo

    Hi, can you please create a separate thread regarding your issue. Use this link

    http://www.jotform.com/contact

    Please provide the URL of the form that have issue. We will attend to your post as soon as we can.

    Thanks.