What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Google Spreadsheet Integration: Submission data does not update in the spreadsheetAsked by NPFWholesaleMarketing on August 06, 2013 at 05:05 PM
The form is still sending notification emails, however the request is not being posted to the synced google doc. When I confirm the link to the attached form it brings me to the correct spread sheet, however it is not posting the submissions. Please help
Submissions syncing attached Emails confirm
This issue was reported by our developers as already fixed
I can confirm this, as I did a test in my form as you see on this image
I would recommend to clear your browser's cache and even your cookies, then delete your current integration and make a new one, so you can see a fresh link to it
Missing submissions will not be retrieved, but you can always download your submissions on CSV/EXCEL format and paste the missing ones to your google spreadsheet
I cleared my cache, I unlinked everything and relinked. It’s still not working.
I've tested the integration, and it works well without any problem. Entries are submitted to Google Spreadsheet instantly.
Please kindly try to re-integrate the form again to Google Spreadsheet. Still, follow the process as advice by our Manager Jeanette.
I'm sorry, but it's not working. I created a new form, re-integrated the form, cleared my cache. My other two forms are working, but I needed to create a form in Google to make this work. Sadly i'll have to deal not having the upload feature.
We apologize for this, you are right the issue is still there, however, our developers are working hard on a fix tha will be released soon. I've opened a ticket for your particular case as well
thank you! I appreciate your help
This is also the case for me, are then any updates?
Same here... Updates?
Fixed: My problem was due to 2 fields with the same name, I simply put the following to correct the issue:
Good day! Just an update with regards to this issue. Our developers have already made a fixed about this. Can you please re-integrate the form to Google Spreadsheet?
Let us know for the results.
Having the same problem. Still not working after I cleared cache and re-integrated. All submissions are transferred to new spreadsheet, but no new submissionsare flow into the spreadsheet. They only appear within jotform.
Hi, can you please create a separate thread regarding your issue. Use this link
Please provide the URL of the form that have issue. We will attend to your post as soon as we can.