Google Spreadsheet Integration: Submission data does not update in the spreadsheet

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    NPFWholesaleMarketing
    Asked on August 06, 2013 at 05:05 PM

    The form is still sending notification emails, however the request is not being posted to the synced google doc. When I confirm the link to the attached form it brings me to the correct spread sheet, however it is not posting the submissions. Please help

     

    Michelle Guidotti

    mguidotti@newpennfinancial.com

    484-594-1355

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    jeanettebmz
    Answered on August 06, 2013 at 06:45 PM

    This issue was reported by our developers as  already fixed

    I can confirm this, as I did a test in my form as you see on this image

     

    I would recommend to clear your browser's cache and even your cookies,  then delete your current integration and make a new one, so you can see a fresh link to it

    Missing submissions will not be retrieved, but you can always download your submissions on CSV/EXCEL format and paste the missing ones to your google spreadsheet

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    Michelle Guidotti
    Answered on August 07, 2013 at 10:06 AM

    I cleared my cache, I unlinked everything and relinked. It’s still not working.

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    Welvin
    Answered on August 07, 2013 at 12:25 PM

    Hi Michelle,

    I've tested the integration, and it works well without any problem. Entries are submitted to Google Spreadsheet instantly.

    Form: http://form.jotform.co/form/32185158317859?

    Spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0AgEiJQf5QINCdFhzYXBxZ0w4LVNiNTF2aEd5YmV3aVE&usp=sharing

    Please kindly try to re-integrate the form again to Google Spreadsheet.  Still, follow the process as advice by our Manager Jeanette.

    Thanks

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    Michelle Guidotti
    Answered on August 07, 2013 at 12:30 PM

    I'm sorry, but it's not working. I created a new form, re-integrated the form, cleared my cache. My other two forms are working, but I needed to create a form in Google to make this work. Sadly i'll have to deal not having the upload feature.

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    jeanettebmz
    Answered on August 07, 2013 at 02:17 PM

    We apologize for this, you are right the issue is still there, however, our developers are working hard on a fix tha will be released soon. I've opened a ticket for your  particular case as well

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    Michelle Guidotti
    Answered on August 08, 2013 at 12:23 PM

    thank you! I appreciate your help

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    memaxt
    Answered on August 09, 2013 at 06:11 AM

    This is also the case for me, are then any updates?

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    bybbuss
    Answered on August 09, 2013 at 07:52 AM

    Same here... Updates?

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    memaxt
    Answered on August 09, 2013 at 08:10 AM

    Fixed: My problem was due to 2 fields with the same name, I simply put the following to correct the issue:

    Previous Fields:

    Registration No.

    Registration No.

    Working fields

    A.Registration No.

    B.Registration No.

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    Welvin
    Answered on August 09, 2013 at 09:53 AM

    Hi,

    Good day! Just an update with regards to this issue. Our developers have already made a fixed about this. Can you please re-integrate the form to Google Spreadsheet?

    Let us know for the results.

    Thanks

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    shendojo
    Answered on August 13, 2013 at 10:20 PM

    Having the same problem. Still not working after I cleared cache and re-integrated. All submissions are transferred to new spreadsheet, but no new submissionsare flow into the spreadsheet. They only appear within jotform.

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    jonathan
    Answered on August 14, 2013 at 01:23 AM

    @  shendojo

    Hi, can you please create a separate thread regarding your issue. Use this link

    http://www.jotform.com/contact

    Please provide the URL of the form that have issue. We will attend to your post as soon as we can.

    Thanks.