What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF Report is not showing the correct submissions listed on the submissions grid

    Asked by jteamer on August 06, 2013 at 05:21 PM

    Hello. I'm in my submissions, and for instance, I search for multiple records. When I click the SMALL PDF BUTTON (where it says Download As: Excel, CSV, PDF), it downloads the number of submissions it shows, but it downloads the WRONG submissions. It downloads the most recent ones, and the ones I searched. Am I doing something wrong?

     

    Thanks,

     

    James Teamer

    jteamer@hsdtexas.org

    Reports Submissions excel CSV thanks
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 06, 2013 at 06:03 PM

    Hi James,

    I can't seem to replicate the problem on my end. I am able to pull the submissions that's listed on the grid to PDF format.

    Can you please try to relogin and check it again? If the problem still persist, let us know which form is it happening and what date should you want to get the submissions PDF so we can check it further.

    Thanks and apologies for any inconvenience.

  • Profile Image

    Answered by jteamer on August 06, 2013 at 06:12 PM

    Hello.

     

    This is happening on all of my forms. I tried logging out and logging back in, but it did the same thing.

     

    On that screenshot, did you search for a submission or are there only 6 submissions on that form?

     

    The search works fine. It's when I only want to download the search results, it downloads the most recent submissions instead of the search results.

     

    I don't have a specific date I want the submissions from. They're all inbetween the 1st one and the last one.

     

    Thanks,

     

    James Teamer

    jteamer@hsdtexas.org

  • Profile Image

    Answered by jteamer on August 06, 2013 at 06:18 PM

    I just cleared my cache and my cookies and it is still doing it. What's going on? :/

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 06, 2013 at 06:37 PM

    Hi James,

    Yes, that's what I did. I have total of 65 submissions and 6 submissions is submitted this month. I filtered it on the submissions date above. Am I right that you are using the submissions date settings to in filtering your submissions? 

    If you are using the search function below the submissions grid, sorry but that won't work for the PDF download. That's not associated with the PDF download function, it is just for searching submissions and nothing else.

    Thanks!

  • Profile Image

    Answered by jteamer on August 06, 2013 at 06:42 PM

    Oh, I am using the search function.

     

    Thanks for all your help and sorry for the confusion!!!

  • Profile Image

    Answered by jteamer on August 06, 2013 at 06:44 PM

    Can this feature be requsted?

     

    Thanks.

     

    James Teamer

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 06, 2013 at 07:27 PM

    Hi James,

    I will submit this as a feature request but this may not be likely implemented in a short period of time since we do have date and custom time frame filtering. You should consider using it for now. However, we will consider and submit your request and find out if this is possible.

    Thanks!