Dates Difference widget: the setting "Submission Result Format" is not saving

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    adp_capacitacion
    Asked on August 24, 2020 at 05:11 PM

    Hello! I have the widget dates difference in my form: https://form.jotform.com/202336888619669  but when y set the configuration widget in the section sending result format to send me dates and difference, it automaticaly changes to just difference instead of dates and difference that I preset before. 

    ¿How can i do to make it stay with the option dates and difference?


  • Profile Image
    Jed_C
    Answered on August 24, 2020 at 10:36 PM

    I just tried it on a cloned version and settings is correctly saved. Make sure to click on the "Update Widget" button to save the changes.

    1598322888date_diff.gif

    Please test it on your end once again and let us know if you are still unable to save the changes. 

    Looking forward for your response. 

  • Profile Image
    adp_capacitacion
    Answered on August 25, 2020 at 12:28 PM
    Hey Jed! thank you for your response! I tried doing what you show me at the
    gif but the changes doesn't stay saved, here is a a video of what happens:
    https://www.loom.com/share/7bda730278f6421f9946d4113c3ce59b
    Changes do not remain saved.
    Please help me with that because these dates are very important data for
    the information I want to collect with this form.
    Thank you!
    El lun., 24 de ago. de 2020 a la(s) 21:36, Jotform (noreply@jotform.com)
    escribió:
    ...
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    VincentJay
    Answered on August 25, 2020 at 04:29 PM

    Hello,

    I cloned the form and I was not able to replicate the issue. With your permission, Is it okay if we do it on your account? 

    We'll wait for your reply. Thank you!

  • Profile Image
    adp_capacitacion
    Answered on August 25, 2020 at 06:28 PM
    Yes it's ok i hope it solves the issue, thank you but I have used my 5
    free forms.
    ...
  • Profile Image
    VincentJay
    Answered on August 25, 2020 at 07:50 PM

    Hello,

    I tried it on your account and I was able to replicate the issue. 

    1598398686mhjiy.gif

    Let me forward this issue to our developers so they can check it further.

    We will notify you once we have any updates. Thank you!

  • Profile Image
    adp_capacitacion
    Answered on August 26, 2020 at 04:28 PM
    Yes please help me with this issue because i was checking now and it
    remains on my forms.
    Greetings!
    El mar., 25 de ago. de 2020 a la(s) 18:50, Jotform (noreply@jotform.com)
    escribió:
    ...
  • Profile Image
    VincentJay
    Answered on August 26, 2020 at 06:04 PM

    Thank you for checking it again.

    Our developers will be checking the issue. Once we receive an update, we will let you know immediately. 

    Thank you!