My account is locked

  • Avital Cohen
    Asked on August 24, 2020 at 9:26 PM

    Can you please unlock my account so I can reset my password?  Thanks!

  • Ashwin JotForm Support
    Replied on August 25, 2020 at 3:07 AM

    I did check your account and did not find any issue with that. Your account is not locked and you should be able to login to your account or reset your account password.

    Do try it out and get back to us if you have any questions. 

  • Avital Cohen
    Replied on August 25, 2020 at 7:33 AM

    My login name is peachpsychology and the account is still locked.  It still says locked due to 10 attempts to login.  Please help, thanks!

  • Ashwin JotForm Support
    Replied on August 25, 2020 at 9:42 AM

    I have gone ahead and activated your account "peachpsychology". Do try to login to your JotForm account or reset your account password and get back to us if you have any trouble. The following guide should help you how to reset your account password: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Do get back to us if you have any questions.