How to prevent not receiving Email Notification?

  • Profile Image
    Melessa
    Asked on August 07, 2013 at 08:19 AM

    I have managed to get the new version of jot form up and running with help from the forum. :-)

    But now my problem is, when there are new submissions, the notification email doesn't come through on telco@telcosa.co.za

    However when i send a test email from the form setup itself, the test does come through.

    PLEASE HELP!!!

  • Profile Image
    Welvin
    Answered on August 07, 2013 at 11:40 AM

    Hi Melessa,

    I've check your form, and you have all the recommended setting with the Sender Email. Please refer to this guide on how you can prevent this issue from happening: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Another option would be to setup an SMTP Account using Mandrill. Please refer to this guide: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP

    Please let us know for the results.

    Thanks

  • Profile Image
    Welvin
    Answered on August 07, 2013 at 11:42 AM

    In addition, please try to check your Spam Folder. See if the messages have been filtered per your Email Account Settings. If the notifications are there, please add noreply@jotform.com to your Safe Sender List and or Contact List.

    Thanks