What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to prevent not receiving Email Notification?

    Asked by Melessa on August 07, 2013 at 08:19 AM

    I have managed to get the new version of jot form up and running with help from the forum. :-)

    But now my problem is, when there are new submissions, the notification email doesn't come through on telco@telcosa.co.za

    However when i send a test email from the form setup itself, the test does come through.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on August 07, 2013 at 11:40 AM

    Hi Melessa,

    I've check your form, and you have all the recommended setting with the Sender Email. Please refer to this guide on how you can prevent this issue from happening: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Another option would be to setup an SMTP Account using Mandrill. Please refer to this guide: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP

    Please let us know for the results.


  • Profile Image
    JotForm Support

    Answered by Welvin on August 07, 2013 at 11:42 AM

    In addition, please try to check your Spam Folder. See if the messages have been filtered per your Email Account Settings. If the notifications are there, please add noreply@jotform.com to your Safe Sender List and or Contact List.