I having trouble logging in.

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    Brett Barton 
    Asked on August 25, 2020 at 01:05 PM

    I can't remember which email I used for my login username. Either marketing@elginrecycling.com or bbarton@elginrecycling.com. I need help retrieving my password or creating a new one. 


    Brett B. 

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    Answered on August 25, 2020 at 04:57 PM

    Hello Brett,

    Our apologies for the inconvenience that you are experiencing.

    After checking our records, I was unable to find an account associated with either of the email addresses that you have provided for us.

    It seems that the email address bbarton@elginrecycling.com is linked to a guest account. However, guest accounts do not use passwords or usernames, they are quick testing accounts for our users to get a feel for the Form Builder. You can use this link to access a guest account. https://jotform.com/build/

    However, if you are referring to another account, could you kindly provide us with the correct username or email address so we can search for it on our end?

    If you do not remember either of these credentials, you can share any forms that you have built and we can track the account that way as well.

    We will wait for your response to continue investigating this issue.