What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help upgrading my account

    Asked by KBuseck on August 07, 2013 at 11:09 AM

    My cards are not being authorized but my bank sees no reason why this is happeneing. 

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    JotForm Support

    Answered by Welvin on August 07, 2013 at 01:23 PM


    Good day! I've check our record, and I can see that you have successfully upgraded your account to our Premium Monthly Plan just two (2) hours ago. You've been paying through Paypal Direct. Please kindly re-login to see the changes.