Why do my completed form submissions come in twice?

  • Profile Image
    talktimespeechtherapy
    Asked on August 25, 2020 at 04:51 PM

    I notice client submissions are coming in twice. Why is this? is the client being asked to fill out form again? Does the system resubmit for some reason?


    Please take a look at my submissions. You will see many of them come in twice.


    Thanks


    Angela

  • Profile Image
    Jed_C
    Answered on August 25, 2020 at 09:58 PM

    We apologize for the inconvenience.

    Unfortunately, we are unable to see your submissions because your account is on HIPAA server. Can you please send us a screenshots of the timestamp of the duplicate submissions?

    One possible reason is that when user reloads the submission page, it triggers another submission which causes a duplicate.

    What I would suggest you to try is the unique submission feature https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    Looking forward for your response. 

  • Profile Image
    Solar_1Up
    Answered on August 26, 2020 at 03:52 PM