PDF Editor of an encrypted form does not load

  • raineyreunion
    Asked on August 25, 2020 at 9:14 PM

    I get to the loading screen and can not get past it. Screenshot attached.

    Jotform Thread 2536579 Screenshot
  • Vanessa_T
    Replied on August 26, 2020 at 1:26 AM

    I checked your PDF Editor and was asked for the private key.

    PDF Editor of an encrypted form does not load Image 10

    If you are having difficulty seeing this page, I suggest completely clearing your browser cache in case it is already loaded.

    How-to-clear-web-storage-in-your-browser