Why keep receiving duplicate letters?

  • Profile Image
    mober54954030
    Asked on August 25, 2020 at 09:44 PM

    After the customer fills out my form, I have set the mailbox to receive the order in my mailbox, but it has been good before, and the customer fills in one and I receive an email. I don’t know what happened recently, and I will keep receiving it repeatedly. A form filled out by the same guest! And I’m sure it’s not the customer to fill out the form for the second time, because the filling time in the order is the same! But your system keeps sending letters at different times!!!!! What is going on?

  • Profile Image
    Vick_W
    Answered on August 26, 2020 at 01:34 AM

    Hi there,

    Please provide the submission ID for which you keep on receiving emails. So we can further investigate the issue. Here is how you can find your submissions ID:

    https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Looking forward to your response.

    Thanks.

  • Profile Image
    mober54954030
    Answered on August 26, 2020 at 02:10 AM

    ID:4718869136212919766

    ID:4718868506215262405

    There are still many notices, but they were deleted by me. This has caused me troubles and made me wonder how many times a guest has booked!

  • Profile Image
    Vick_W
    Answered on August 26, 2020 at 03:28 AM

    Hi there,

    Both of these submissions are different from each other. You are receiving duplicates of these two submissions? In case if you have already deleted all the duplicates then it won't be possible for us to check them.

    If you receive the duplicates submissions again then please do not remove them and send all the duplicates here so we can further investigate the issue.

    Thanks.