Conditions do not work and saved properly on my form?

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    noodlehound
    Asked on August 26, 2020 at 07:30 AM

    The save button doesn't seem to do anything.

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    grace
    Answered on August 26, 2020 at 09:50 AM

    Hi noodlehound,

    I've cloned your form to check conditions. You have 2 conditions in your form.

    Firstly; when questions of 14,15,16,17 and 18 are answered as NO at the SAME time, form will hide the card of 21. As in the image, ALL option means, all states must occur "at the same time".

    1598449185Screen Shot 2020-08-26 at 16.3

    Here is the gif, the result can be seen and the card of 21 is hidden.

    1598449698screencast 2020-08-26 16-45-45

    According to the gif, there is no problem with working condition flows.

    Could you please give it one more try and let us know if the issue still persists? If so, could you please share screenshots, console reports and/or the name of the browser with us when the issue is happening? Looking forward to hearing from you.

    We have a detailed guide on How to Post Screenshots to Our Support Forum: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We have a detailed guide on How to Get a Console Report From Most Common Browsers: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    If you need further assistance, please let us know.

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    ActivScotland
    Answered on August 26, 2020 at 10:06 AM

    It was the save button itself not doing anything rather than the functionality. I logged out and back in and it started working.

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    roneet
    Answered on August 26, 2020 at 11:43 AM

    I am happy to help you today!

    Please test the form after clearing the browser cache. Please copy the link of the form in another browser tab and then test.

    https://www.refreshyourcache.com/en/home/

    Let us know if you are still experiencing the issue. We will take another look at your form

    Thanks.