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    Where to copy/paste the Verification Codes for Custom Sender Email?

    Asked by dbasolo on August 07, 2013 at 02:18 PM

    As you can see I receive an email that states very clearly to place this verification code into the browser witch you cannot do so more or less it’s very confusing!

    I have done some research on this and see what it is I am supposed to do but within my account it doesn’t give me this as an option there is literally no were for me to ad this code in jotform.

    It stated with another issue the sending email address was creating a _com instead of a .com and it had to go to development to be fixed that took a little over a week and now I cant even verify my address this is getting pretty ridicules my entire company is waiting on you guys so that we can use our own email as the sender.

    The case link for _com and .com can be found here:


    Were I am supposed to place my code can be found here this is what’s missing for me and why I can’t verify my email:


    It would be really nice after waiting so long to actually be able to use my own email now as the sender guys please and thanks.

    Page URL:

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    Answered by dbasolo on August 07, 2013 at 02:23 PM

    This is what I found in your support forums however I dont have that option it is completley gone with no way at all for me to verify anything.


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    Answered by pinoytech on August 07, 2013 at 04:11 PM


    I've check one of your form and it seems to be working fine. Please take a look at this video: http://www.screencast.com/t/8mX7KphK1

    Thank you!

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    JotForm Support

    Answered by Welvin on August 07, 2013 at 04:19 PM


    Here's a short video that would help you proceed for the Verification Code: http://screencast.com/t/kfrh4qEKO9N

    Furthermore, I have forwarded this thread to our developers per your feedback about the instructions in Email Message altogether with the Verification Codes.


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    Answered by dbasolo on August 07, 2013 at 04:23 PM

    ok after watching the video it does work very confusing though I can say perhaps they can ad the link to the email they sent out to the video I just watched and change the verbage a little.


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    Answered by khrisell on August 07, 2013 at 10:05 PM

    Hello dbasolo,

    In behalf of my Colleagues, We are glad to be any help if you need any assistance.

    Thank you for the suggestion and we will surely take note of that.

    Feel free to contact us anytime.

    Thank you for using JotForm.