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    Can i send empty checkbox matrix in mails?

    Asked by bbpixelz on August 07, 2013 at 03:09 PM

    Im working on a form, where i want the checkbox matrix to be sent, even if there is no checkbox's checked. 

    How can i do that? I dont have auto hide fields if empty on, but it still doesnt send me boxes.

     

    http://form.jotformpro.com/form/31486132054953

    Page URL:
    http://form.jotformpro.com/form/31486132054953

    checkbox hide fields checked
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    JotForm Support

    Answered by KadeJM on August 07, 2013 at 04:11 PM

    Hi, So if I am understanding you properly you basically want these checkboxes to show up checked or unchecked alltogether in the email then?

    I tested this and I was able to replicate the same issue with the setting " disabled " so they should've been showing up. I don't think that this is supposed to be happening. I know for awhile we were having complaints about the checkbox showing up when not checked so it was corrected with an implemented option to enable or disable it. So because of that I believe this is probably a bug that has broken this part of it and I am opening up a ticket about this problem for our developers to look more into. We will get back to you as soon as we know something more.