What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Extra Added Spaces In PDF When Copied And Paste

    Asked by bluetechmarketing on August 07, 2013 at 04:00 PM

    Hi,

    Just wanted to let you know that there are added spaces (that appear randomly) in text when I download a PDF and try to copy/paste from it.  Here are a few examples:

    https : //www . facebook. com/pages /L ittleton-Wes t-AnimalHos pital/432698756751743?ref= hl

    Should be:  https://www.facebook.com/pages/Littleton-West-AnimalHospital/432698756751743?ref=hl

    Here is an example paragraph:

    A  different kind of veterinary care where people feel like they
    are heard and res pected.  T hey trus t in our care becaus e we
    s pend the time to make s ure all of their concerns  are
    addres s ed,  and they unders tand the health of their pet
    becaus e of the detailed communication and education we
    provide.  T hey s ee the s ame vet every time and build a
    relations hip and partners hip,  making decis ions  together for
    the optimum health of their pets .

     

    I'm not sure what can be done to alleviate this issue.

    Thanks!

    Ed

    Page URL:
    http://www.bluetechmarketing.com/new-client-info

    detailed different www thanks
  • Profile Image

    Answered by jefreylandicho on August 07, 2013 at 05:56 PM

    I was able to replicate the same issue and the reason why this happens is because PDFs sometime include space characters themselves  when copied. PDF files are also sometimes encoded differently causing spacing/extra space to be added. A work around to this issue is to Print the form as PDF using Google Chrome. Please follow the step below to help resolve the issue.

    On the print preview window, click Change button and select Save as PDF to save the submission on PDF format.

    If it this solution does not work for you, please do contact us again and we will try to look for another solution that would work best for you.

    I have also forwarded your concern to our developers and see if it they can do something about the PDF formatting you are experiencing but I cannot guarantee anything as this is mostly a PDF issue.