Square payment form an pre-authorization

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    Asked on August 26, 2020 at 05:33 PM
    Our form uses Square Reader as the payment portal, and also has pre-authorization enabled. We missed the 6 day window which Square allows for approval of roughly 10 transactions. The "Charge Customer Now" links are still visible in the backend of Jotforms, but they fail to charge the customer when clicked.1. Will the "Charge Customer Now" links eventually vanish?2. If the 6 day window had passed, does that mean that pre-authorization has been lifted? Should our customers still see a "hold" on their cards?3. Is there a way to delete the expired entries from the backend of our jotform? And if so, when would it be safe for us to do so?Any advice would be appreciated.

    This is a re-post of a comment on How to Enable Payment Authorization

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    Answered on August 26, 2020 at 05:55 PM

    I have just replied via the next support ticket:


    Thank you.