Special Characters in Form Submissions?

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    vitalitasdenver
    Asked on August 26, 2020 at 06:21 PM

    Hi there, 

    I recently switched my web forms over to a HIPAA compliant Jotform solution, but my patients are having a lot of trouble submitting their information since the forms won't accept ANY punctuation at all. No commas, periods, hyphens, etc. 

    Is there a setting I need to turn on or off to allow my patients to use these special characters? It's a major problem.

    Let me know how to fix this. Thanks!

  • Profile Image
    jherwin
    Answered on August 26, 2020 at 10:29 PM

    Please try to re-embed your form using the iFrame method and see if that will fix the issue. I also cleared your form caches in an attempt to fix the issue.

    Guide: Getting-the-Form-iFrame-Code

    Please give it a try and let us know how it goes.

  • Profile Image
    vitalitasdenver
    Answered on August 27, 2020 at 03:48 PM

    Well, it turned out that, for some reason, AlphaNumeric validation was selected for paragrph text fields...ugh. Sorry to waste your time, but thanks for the quick solution and for flushing our form cache.

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    Mike_G
    Answered on August 27, 2020 at 08:36 PM

    Thank you for updating us, we appreciate it.

    We are also glad that you were able to figure out what's causing the issue and fixed it.

    Feel free to let us know if you need any assistance with regards to your form and/or account and we will be glad to help you.