What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Secure Submit giving us a certificate error.

    Asked by lorill2000 on August 07, 2013 at 06:24 PM

    Working with WSRP to get their jotform secure. The URL of their embedded form is:

     

    https://secure.jotform.com/form/10595936729

     

    And that is working fine. When the user enters their data and hits SUBMIT it send the data to:

     

    https://submit.jotform.com/submit/10595936729

     

    But that is causing an error in both Foxfire and IE (the only 2 browsers I've tested). They say the name on the security certificate does not match the name of the site. Gives the user the option to proceed with the submit but cautions against it.

     

    How do we fix this? Is it a problem you are familure with?

     

    Thanks

    certificate error JotForm problem name secure.jotform.com
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    JotForm Support

    Answered by EltonCris on August 08, 2013 at 03:05 AM

    Hi,

    The form works totally fine on my IE and Firefox. Here's a screencast.

    http://screencast.com/t/RIXLeypD0

    I couldn't replicate the mentioned error, perhaps it was interrupted from the site where it is embedded or it might be just a temporary issue. May we know the website URL where this form is embedded so we can check its standing? May we also suggest to try again this time and check if the problem still persist?

    We'll await your reply. Thanks and apologies for any inconvenience.