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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't seem to stop some sections of my form from appearing when a par

    Asked by hillsley on May 12, 2011 at 10:55 PM
    I can't seem to stop some sections of my form from appearing when a particular option is chosen. Can you help me with this?

    This is a re-post of a comment on Smart Forms Using Conditional Logic

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    JotForm Support

    Answered by abajan on May 12, 2011 at 10:58 PM

    Hi hillsley

    You have 32 forms. To which one are you referring?

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    Answered by hillsley on May 12, 2011 at 11:05 PM

    Hi Abajan,

    Can you see all my forms????


    Jenny Doughty
    Graphics Co-Ordinator

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    JotForm Support

    Answered by abajan on May 12, 2011 at 11:12 PM

    Yes, Jenny because I'm part of the JotForm support team. Not only can I see your forms but I can also login to your account  if need be to assist you with anything (although, only you know your password). Don't worry. Regular members can neither see your list of forms nor login to your account.

    So, which form is it?

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    Answered by hillsley on May 12, 2011 at 11:17 PM
    At the moment, I am working on a form I have named SAMPLE FORM - JUST TESTING.

    In the Job Type box, I need to select Removal which is no problem. When I select removal, I need to have all references to Signage type to be hidden for the rest of the form. I can get the signage box to disappear, but not the next 4 pages which have other signage options attached. I hope this makes sense.

    Jenny

    ________________________________
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    JotForm Support

    Answered by abajan on May 12, 2011 at 11:35 PM

    Okay thanks. I see the form understand what you wish to do. In all likelyhood one or more of the other members of our team will take over while I get some "shut eye" but we will figure out what conditions need to be created for your form to function as it should.

     

    ~ Wayne

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    JotForm Support

    Answered by abajan on May 13, 2011 at 06:28 AM

    Jenny, both the clone of your form (cloned before I posted my last reply) and your present form seem to be working fine. When I selected "Removal" in the "Job Type" field, completed the other fields on that first page and clicked "Next", it took me to the last page of the form. Furthermore, just to ascertain that it was not a browser issue, I tested the functionality in the five major browsers (IE, Firefox, Chrome, Opera and Safari) and all of them took me to the submission page when "Removal" was chosen. Is this not what you wanted?

    Please clarify.

    ~ Wayne

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    JotForm Support

    Answered by abajan on May 16, 2011 at 09:24 PM

    Hi again Jenny

    Your latest post to this thread showed up in my email but for some reason, not here. I noticed this happen a few times today with some other users. Must be some sort of glitch.

    Anyway, for the benefit of others who may be following this thread, here is your message:

     

    "Abajan, I believe this is exactly what I wanted. I will try it again. Do the changes all happen in real time, or does it happen overnight? When I made changes a couple of weeks ago, they didn't work until the next day. Is this right?

    Jen"

    That should not be, Jen. If autosave is enabled (by default it is) updates to the live form occur within within a few seconds of changes made in the form builder. If autosave is not enabled, the same update interval obtains after changes are saved by the user.

    Perhaps the cache of the browser needs clearing. Try viewing the form with a different browser to the one in which edits are made and see if you can view the updates much sooner.

    As always, please feel free to continue pursuing this issue with us until it is resolved to your satisfaction.

    ~ Wayne