Clients not being able to fill out form - It says over quota

  • MoriacPreSchool
    Answered on August 26, 2020 08:09 PM

    Hello, we have had Kinder parents contacting us saying they can't access the form to fill out next years kinder enrollment form.   I think they said it had reached it's quota.  I have cleaned out the submissions inbox but parents are still unable to access it.  Are you able to give me some advice on how to fix the problem?

    Thanks, Lauren

  • Sonnyfer JotForm Support
    Answered on August 26, 2020 11:53 PM

    Hello Lauren - Apologies for the inconvenience.

    I recalculated your submissions/uploads count on our end and reactivated your account. Your forms should display properly again.

    Let us know if you need further assistance.