What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I update my billing information?

    Asked by volume556 on May 12, 2011 at 10:57 PM
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 12, 2011 at 11:18 PM

    Hi,

    Your payment was made via Plimus, thus you need to log in to Plimus in order to update your billing information. To do so, you would need to look for your Plimus username in the email that was sent to you when you first signed up for your subscription.

    Enter that username (a string of numbers) and the email address associated with your subscription in this password reset link. After receiving your password, log in to this page and then update your billing information as you wish.

    Hope this post answers your question. If you have other queries or concerns, feel free to ask in this forum. Thank you.


    Regards,
    Neil

  • Profile Image

    Answered by volume556 on May 12, 2011 at 11:27 PM
    Great! Thanks!


  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 12, 2011 at 11:35 PM

    Glad to be of help.


    Neil