I am getting Security Certificate error message

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    barbaraoliver
    Asked on August 07, 2013 at 08:28 PM

    My clients are getting a security certificate error message when they submit a form using my secure link. What is wrong?

  • Profile Image
    khrisell
    Answered on August 07, 2013 at 09:18 PM

    Hello,

    May I know what browser are you using when viewing the Website/page? Also May I know the URL so that I can replicate the issue. 

    Please do try re-embedding your form using our iframe method: How to Get Form iFrame Codes. Or, try changing the secure URL from https://secure to https://www;

     

    I will wait for your reply so that I can run some test on my end.

    Thank you for using JotForm.

  • Profile Image
    barbaraoliver
    Answered on August 07, 2013 at 11:49 PM

    It is not embedded - I just use the direct link

    https://secure.jotform.us/form/23387979883175

    I was using IE 9 - I do not know what the browser was f the client - but we both got the error message upon trying to submit it

  • Profile Image
    jeanettebmz
    Answered on August 08, 2013 at 12:18 AM

    I tested your form in a IE9 emulator and did not get the issue


    According to Microsoft

    This issue can be caused by the high security settings, antivirus or firewall which the access.
    I suggest try the following:
    1. Please also test the issue in Clean Boot and see if it still will pop up again.

    2. Please refer to the following link to configure the security settings in IE:

        Change Internet Explorer Security settings

        also uncheck “Enable protected mode”

    3. You can press F12 to change Browser Mode and Document Mode.

    4. In “internet option”-> “content” click “clear SSL state” and remove certificates

    5. Reset your IE settings. Here is an official article can be referred to.

     How to reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

     

    I have tested the the secure link on Google Chrome and Mozilla FF  with no problem.  I even opened it in a Incognito Window (Chrome) and I did not get the security certificate error.

    Can you please tell me if you have tried those?

  • Profile Image
    barbaraoliver
    Answered on August 08, 2013 at 12:55 AM

    The form itself comes up but won;t submit in IE9 - that's when I get the security certificate warning. Nobody had a problem with it before yesterday.

     

    It appears to work in chrome - but since not everyone has multiple browsers it's not good to tell them they can't use IE

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    EltonCris
    Answered on August 08, 2013 at 04:57 AM

    @barbaraoliver 

    Like my colleagues, I can't reproduced the problem on my IE9 browser.

    My test went through fine without security error. http://screencast.com/t/uZlhVp1pJ

    It might be a temporary issue on our SSL provider or it might be a problem with the environment where the form is loaded like browser issues as explained by Ms. Jeanette. Would you please check and confirm if the problem is not occurring again? You may also try to load it on a different machine with IE browser to further investigate. So far, the form is fine on my end and on my test with browserstack.

    Thanks!

  • Profile Image
    barbaraoliver
    Answered on August 08, 2013 at 01:36 PM

    I had re-verified it last night before responding. If I click the "ignore security warning" it will go through - but most people don’t want to do that when submitting credit card info.

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    jeanettebmz
    Answered on August 08, 2013 at 03:15 PM

    Ok, can you please tell me if most of your users are having this problem?  We need to know if this is an isolated issue or if we need to actually verify with our SSL provider if our security certificate is in good standing

  • Profile Image
    nikkitsings
    Answered on July 17, 2014 at 10:26 AM

    My users are getting this error.  I tried it myself and see it on my computer and phone.

     

      There is a problem with this website's security certificate.
     
     
     
     
     
    The security certificate presented by this website was issued for a different website's address.
     

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
      We recommend that you close this webpage and do not continue to this website.
      Click here to close this webpage.
      Continue to this website (not recommended).
     
    More information
    If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting. When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

     

    For more information, see "Certificate Errors" in Internet Explorer Help.

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    david
    Answered on July 17, 2014 at 12:15 PM

    Hi,

    I believe I addressed your question here:

    http://support.jotform.com/answers/93627-Name-of-site-does-not-match-name-of-certificate#3

    In the future, please create a new thread for new questions and we will be happy to help.

    Thank you for using Jotform!