- LorraineEspositoAsked on August 08, 2013 at 05:43 AM
I am adding Authorize.net payment integration but testing the connection brings back "phone required" message. What am I doing wrong?
I have a current account with Authorize.net and have updated my transaction key and other codes.Page URL:
- AthansAnswered on August 08, 2013 at 05:50 AMHi,I'm not familiar with this kind of stuff but I would love to help you.I believe this error occurs in your authorize.net account.Follow this step in order to fix the issue.1. Go to your Authorize.net account2. Go to Account - Settings - Payment Form - Form Fields3. Uncheck phone and email as "required"4. SaveI hope this one helps you out.
- LorraineEspositoAnswered on August 08, 2013 at 05:50 AM
- LorraineEspositoAnswered on August 08, 2013 at 07:09 AM
Thanks for the help. I didn't have 'phone' as a requirement in the first place. Weird. When I filled out the form I got an error message that I needed a customer shipping name. After removing veiw/edit from the FORM FIELDS for shipping information, it worked.
Thanks for the help.
- LorraineEspositoAnswered on August 08, 2013 at 07:12 AM
Ok, wait -- when I test integration - 'phone required' still comes up AND the transaction has yet to be received by Authorize.net. (I didn't use TEST MODE -- figured I'd just refund myself.)
- JotForm SupportWelvinAnswered on August 08, 2013 at 09:15 AM
Have you change the setting to your Authorize.net account? You have to uncheck the Required box for all Phone & Email. Here's the step:
1. Login to the Merchant Interface ( https://secure.authorize.net )
2. Click on Settings and Profile -> Payment Form -> Form Fields
3. Uncheck the Required box for all Phone and Email fields
4. Hit SAVE button to saved your changes.
After that, clear your forms cache by following this guide: How to Clear your Form Cache. Let us know for the results.
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