Users cannot upload their photos to our forms.

  • HPRESQ
    Asked on August 27, 2020 at 11:20 AM
    Thank you so much. One question in one of our forms we ask people to upload a picture of their driver license, they are contacting us the they cannot do it. Do you know why? The form is the first rescponder form.
    Wishing you an awesome day.
  • Basil JotForm Support
    Replied on August 27, 2020 at 11:29 AM

    Hi,

    The issue is that you are using the "image choice" widget which doesn't allow users to upload images.

    You can either use the "file upload" field that you are currently using for the credentials.

    You can also use the image upload preview widget.

    1598542059chrome Uc9KYYvY8M Screenshot 10

    Please let us know if you require any further assistance.