My account was suspended

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    Keyah Seedanee 
    Asked on August 27, 2020 at 12:00 PM

    The forms I use are to collect information from patients who I see for counseling. All form links will be sent via a secure encrypted message. 

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    Amjad_A
    Answered on August 27, 2020 at 03:32 PM

    Hi Keyah,

    Thanks for reaching out to us,

    As per our records, I was unable to find an account with the email `keyahseedanee@yahoo.com` associated with Jotform, If you are referring to another account please provide us the email or username of the account, so that, we can review your account and assist you.

    Looking forward to your response.



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    Keyah Seedanee 
    Answered on August 27, 2020 at 04:28 PM
    Username is keyahseedaneeEmail is Conquerandthrivecounseling@gmail.com
    Links to forms:
    https://form.jotform.com/202024292991049
    https://form.jotform.com/202025116842040
    I send these forms to my Counseling patients through a secure encrypted email. 
     
    God's Blessings,
    Keyah Seedanee, LPC
    TBRI Practitioner
    -Sent from my mobile device, please excuse any typos.

    On Thu, Aug 27, 2020 at 2:32 PM, Jotform wrote:
    New response received#yiv4428461234 p img {max-width:100%;} A new response has been received: Answered by Amjad_A

    Hi Keyah,
    Thanks for reaching out to us,
    As per our records, I was unable to find an account with the email`keyahseedanee@yahoo.com` associated with Jotform, If you arereferring to another account please provide us the email or username of theaccount, so that, we can review your account and assist you.
    Looking forward to your response.
    View this thread on browser » Unsubscribe Thread 1598556731
    ...
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    Amjad_A
    Answered on August 27, 2020 at 05:57 PM

    Hi Keyah,

    Thanks for providing us the info,

    I have checked your account and it's marked as suspended because of the form ID(202024292991049) requiring SSN/Credit Card Info, which is against our terms and condition. 

    In order to reactivate your account, we will have to delete the offending forms. 

    Thanks!

  • Profile Image
    Keyah Seedanee 
    Answered on August 27, 2020 at 06:28 PM
    Will you only be deleting that one form from the entire set of forms? If so, that is fine. I would like my account reactivated. 
    God's Blessings,
    Keyah Seedanee, LPC
    TBRI Practitioner
    -Sent from my mobile device, please excuse any typos.

    On Thu, Aug 27, 2020 at 4:57 PM, Jotform wrote:
    New response received#yiv7102183022 p img {max-width:100%;} A new response has been received: Answered by Amjad_A

    Hi Keyah,
    Thanks for providing us the info,
    I have checked your account and it's marked as suspended because of the formID(202024292991049) requiring SSN/Credit CardInfo, which is against our terms and condition. 
    In order to reactivate your account, we will have to delete the offendingforms. 
    Thanks!
    View this thread on browser » Unsubscribe Thread 1598565452
    ...
  • Profile Image
    roneet
    Answered on August 27, 2020 at 11:58 PM

    I see the offending fields have been deleted and your account is reinstated. Please review our terms to avoid any further suspension.

    Thanks.