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  • Profile Image

    I can't edit the text of the Free Text (HTML) field

    Asked by roller001 on August 08, 2013 at 10:23 AM

    When I try to embelish text (color, font, resize, etc.) in the Free Text (HTML) section the text vanishes not allowing any changes. When I hit complete the text comes back unchanged.

     

    http://form.jotformpro.com/form/32036130323942

    Page URL:
    http://form.jotformpro.com/form/32036130323942

    section font
  • Profile Image

    Answered by EliezerN on August 08, 2013 at 11:02 AM

    Thanks for contacting us.

    May we know the link of your form so that we can check if we replicate the issue? I made a test in one of my form but I wasn't able to reproduce the issue: 

     

    Please try logging out Jotform, clear your browser's caches and cookies, then log back in Jotform and try one more time.

    Thanks

  • Profile Image

    Answered by roller001 on August 09, 2013 at 12:39 PM
  • Profile Image

    Answered by EliezerN on August 09, 2013 at 01:35 PM

    Thanks for contacting us.

    I cloned your form to do some tests, but I was able to edit the text with no problems, please check my form:

    https://www.jotform.com/form/32205234204943

    I would like to know if you cleared your form's caches and cookies, if not, please do it, that might help to resolve this issue. I have clear your form cache from my side and you should do it also, please follow these steps to clear your form caches:

    1. Click on the Icon that seems a person.

    2. Then Select Account.

    3. After that, click on Settings option from the left side menu.

    4. Then click on Clear Cache.

     

    If the issue still persists please use this links to access to your account and edit the form:

    http://www.jotformeu.com/

    http://www.jotform.co/

    http://jotform.us/

    http://jotform.net/

    Let us know if you need further assistance.

    Thanks

  • Profile Image

    Answered by roller001 on August 09, 2013 at 05:20 PM

    I have tried all of your suggestions but still cannot edit the text from its original input. I have cleared browser caches and cookies as well form caches. Any other suggestions?

  • Profile Image

    Answered by EliezerN on August 09, 2013 at 05:55 PM

    @roller001

    Please try cloning your own form following these steps and then try to edit the Free Text (HTML):

    1. While in MY FORMS page select the form.

    2. Then click on More option.

    3. There choose Clone Form.

    Your form will be cloned automatically and you will be redirected to the form builder, there try to edit the text of the field.

    Please let us know if this works or if you need further assistance.

    Thanks