How do I know where payments are going?

  • dorranmarketinginc
    Asked on August 27, 2020 at 3:49 PM

    Our sign up form has a credit card processing, but I am not 100% that it goes to our square account as I never received confirmation. HELP!!

  • Kenneth JotForm Support
    Replied on August 27, 2020 at 8:22 PM

    Thank you for reaching support,

    If you are referring to your Upgrade payments, you may check your JotForm Account Invoices, to do so, kindly go to your SETTINGS > BILLINGS > INVOICE > View.

    If the payment was successful it will show up the billing tab, if not, only the upgrade page will be available.

    Here is the related Guide: https://www.jotform.com/help/329-How-to-Check-Invoices

    Best.