What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to correct Invalid Form URL error?

    Asked by Annie on August 08, 2013 at 11:03 AM

    Hello!  I'm getting this error message 

    Invalid Form URL,  This form is not available for this domain.  

    It gives the url to my jotform and when I click on it it will work. I just sent this to a friend to try and he got the same thing. 

    Can you help me, so that my friends/contacts don't get that error message?! 

    Your help is appreciated... this is a great service. 


    Many thanks,


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    JotForm Support

    Answered by Welvin on August 08, 2013 at 01:49 PM

    Hi Annie,

    Our preferred domain for your location (USA) is jotform.us so we advice you to use this. So yes, please get the correct URL per instructions on the screenshot attached to this post.

    Then login to your account using our joform.us domain so you won't keep on getting the error when viewing your form. Our system will automatically correct the form URL if you are in the right domain.