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    Unable to download submissions on a shared view page

    Asked by sklayman on August 08, 2013 at 11:39 AM


    I have made some of the submission pages public (secured with a password).

    Although I (admin) have no problem in exporting the files (xls,csv,pdf), my partners who got the passwrod and see the submission, while pressing on the export icons - nothing happens (no matter which format they choose)...

    Could you please look into it?



    Page URL:

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    JotForm Support

    Answered by guilledutra on August 08, 2013 at 01:40 PM


    After various tests I've been able to recreate this problem, I will scalate this error to our development team, we will let you know when we have news about it.

    We apologize for any inconvenience this may have caused.


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    Answered by sklayman on August 08, 2013 at 01:57 PM


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    Answered by alp_deniz on August 10, 2013 at 07:21 AM


    The issue seems resolved now. Please let us know if you have further feedback.

    Thank you very much for your patience.