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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to download submissions on a shared view page

    Asked by sklayman on August 08, 2013 at 11:39 AM

    Hi,

    I have made some of the submission pages public (secured with a password).

    Although I (admin) have no problem in exporting the files (xls,csv,pdf), my partners who got the passwrod and see the submission, while pressing on the export icons - nothing happens (no matter which format they choose)...

    Could you please look into it?

    Thanks!

     

    Page URL:
    http://www.jotform.com/submissions/30817057844963

    Submissions download submissions problem style size CSV
  • Profile Image
    JotForm Support

    Answered by guilledutra on August 08, 2013 at 01:40 PM

    Hi,

    After various tests I've been able to recreate this problem, I will scalate this error to our development team, we will let you know when we have news about it.

    We apologize for any inconvenience this may have caused.

    thanks

  • Profile Image

    Answered by sklayman on August 08, 2013 at 01:57 PM

    Thanks!

  • Profile Image
    JotForm Support

    Answered by alp_deniz on August 10, 2013 at 07:21 AM

    Hello,

    The issue seems resolved now. Please let us know if you have further feedback.

    Thank you very much for your patience.