Unable to download submissions on a shared view page

  • Profile Image
    sklayman
    Asked on August 08, 2013 at 11:39 AM

    Hi,

    I have made some of the submission pages public (secured with a password).

    Although I (admin) have no problem in exporting the files (xls,csv,pdf), my partners who got the passwrod and see the submission, while pressing on the export icons - nothing happens (no matter which format they choose)...

    Could you please look into it?

    Thanks!

     

  • Profile Image
    guilledutra
    Answered on August 08, 2013 at 01:40 PM

    Hi,

    After various tests I've been able to recreate this problem, I will scalate this error to our development team, we will let you know when we have news about it.

    We apologize for any inconvenience this may have caused.

    thanks

  • Profile Image
    sklayman
    Answered on August 08, 2013 at 01:57 PM

    Thanks!

  • Profile Image
    alp_deniz
    Answered on August 10, 2013 at 07:21 AM

    Hello,

    The issue seems resolved now. Please let us know if you have further feedback.

    Thank you very much for your patience.