Unable to view attachments

  • Siobhan
    Answered on August 27, 2020 11:08 PM


    We have created a form where someone can upload a photo. When we get the form response emailed to us, we are unable to see the image when we click on the link. When we click on the link we get a 404 error. 

    can you please advise? 



    Jotform Thread 2542068 Screenshot
  • Vick Support Team Lead
    Answered on August 28, 2020 04:17 AM

    Hi Siobhan,

    I've checked the emails that were sent to you in our mail logs. I was able to download images in both submissions. Please try to open them by clicking the right mouse button and then click on the "open in new tab". This should start downloading the images.

    Please try it and let us know if you need further assistance