What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto delete submissions feature

    Asked by cshull on August 08, 2013 at 01:57 PM

    Hi there - I've read everything on your support site about HIPAA compliance and the one stumbling block that doesn't seem to have a fix is the file encryption issue.  I know that submitted forms are stored on your servers NOT encrypted, even though you have safeguards to protect who has access to those files.

    I could potentially still use JotForm by integrating with Box, which is HIPAA compliant.  The problem is that I would need to autodelete my submitted forms from your server after they are uploaded to Box.

    Is this something you can do now or is that something you could do in the near future?  Or can you offer a plan where data is encrypted on your servers?

    You could make a lot of money from medical practices if you could overcome these HIPAA compliance issues!

    thanks

    encryption JotForm problem protect
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    JotForm Support

    Answered by Goldo on August 08, 2013 at 03:47 PM

    Auto delete submission is something we can do in the near future. You can read more about HIPAA compliance on this thread.

    http://www.jotform.com/answers/4728-Are-form-submissions-HIPPA-compliant

    The link above contains informations with regard to HIPPA.

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    Answered by cshull on August 08, 2013 at 03:52 PM

    Thank you for your answer but I have already read the thread you attached.  That doesn't help me with the encryption issue.  This is a big issue!

    When is "near future" for auto-delete?  This year?

    thanks

     

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    JotForm Support

    Answered by Goldo on August 08, 2013 at 04:08 PM

    I will forward the request to our developers with regard to the Auto Delete submission feature. Cant say any time frame but we will surely let you know when an update is made.

    On the other hand, base on HIPPA - data encryption is not mandatory as long as servers are already secured which our servers are.

    http://www.hhs.gov/ocr/privacy/hipaa/faq/securityrule/2001.html

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    Answered by cshull on August 08, 2013 at 04:30 PM

    Thanks again for the update.  

    Not to belabor the point, but although encryption is not mandatory, the fines and problems for a security breach of an unencrypted server are huge.  We have to report the breach to the government and to the media.  We have to pay hefty fines.  If the data is encrypted and there is a breach, there is no fine and we don't even have to report it.  It's just a risk I'm not sure we want to take.

     

     

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    JotForm Support

    Answered by jonathan on August 08, 2013 at 06:12 PM

    Hi,

    My colleague had already submittedd a feature request ticket for the "autodelete" feature you mention.

    Let us wait for updated feedback from our higher team support. You will be notified via this thread and on your email when updates are available.

    Thanks.

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    Answered by planckfilm on October 21, 2013 at 06:28 PM

    Any updates? We're looking forward to this feauture

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    JotForm Support

    Answered by guilledutra on October 21, 2013 at 07:08 PM

    Hi,

    I can see that there is an already opened ticket about this feature, but we don't have news about it status.

    As soon as we get news about its status we will let you know.

    Thanks

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    Answered by Thom on November 24, 2014 at 05:13 AM

    Is this feature available yet?

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    JotForm Support

    Answered by NeilVicente on November 24, 2014 at 06:47 AM

    Thom,

    You can use this JotForm app for this purpose. 

    Thanks!