PDF Editor - Ability to increase the size of the Signature without expanding the field block

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    samotto
    Asked on August 28, 2020 at 12:13 PM

    When using Jotform to generate a PDF - I notice the field that contains the signature is 200-300% larger than the actual signature ittself.  This causes problems as the field being too large takes up more space than it should, and it eats up real-estate on the PDF I need for other items.  Why is the field not in proportion to the signature, why does the field need to be 200-300% bigger than the actual signature.


    Please see screen shot

  • Profile Image
    samotto
    Answered on August 28, 2020 at 12:37 PM

    Here is another example, is there any way to narrow down the field margins???

    When I try to drag it smaller, it causes my text to wrap - it causes the signature image to scale too small to use

    1598632619jotformgivesmeheadaches.jpg

  • Profile Image
    Basil_A
    Answered on August 28, 2020 at 01:34 PM

    Hi,

    Unfortunately, it is only possible by reducing the size of the field as you have been doing which reduces the size of the signature.

    Please let us know if you have any further questions.

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    samotto
    Answered on August 28, 2020 at 01:58 PM

    So, the signature field is 300% larger than the actual signature size???  How is this acceptable?  Please bump this up the chain, I am very very unhappy with the level of support we have been receiving.


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    FelipeSantana
    Answered on August 28, 2020 at 04:30 PM

    Hello @samotto,

    Our apologies for the inconvenince that you have experienced.

    I have tested your form and the PDF document and I see the issue that you are mentioning. It seems that the signature itself is staying rather small when expanding the field block that it's in. 

    If you expand the block, it will make the signature larger, but it still only covers a small portion of the block. I can see how this is causing issues in your PDF as you are laying the answers on top of an image and cannot expand the block without interfering with the placement of other fields.

    A solution for this would be the ability to make the font-size of the signature larger so that it covers more space in the field block. As you can see in the following screen recording, making the font size larger makes no difference to the signature size.

    1598646136samottoSignatureFieldInPDF.gif

    Allow me to escaate this issue to our backend team as a feature request so that they are aware of this ability you would like to have. They will review the request and take the feature into consideration. Once we have a decision or update from the team we will notify you immediately via this ticket.

    In the meantime, you may consider using our PDF smart forms to convert your PDF form into an online form and also populate the original PDF so you have a copy for every submission. To learn more, please visit the following link. https://www.jotform.com/products/smart-pdf-forms/

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    samotto
    Answered on August 28, 2020 at 04:35 PM

    Thank you, @FelipeSantana, for decent support.  I appreciate your time and attention to the matter.  I will start learning the smart PDF process - At first glance, It looks like I cannot have a slide-form and use the Smart PDF, is that correct?


    The reports we build serve multiple purposes, all are used in the field, on a smart phone - I need to keep our reports in the slide format vs single page format.  Will the slide format work with the smart PDF feature?

  • Profile Image
    FelipeSantana
    Answered on August 28, 2020 at 04:54 PM

    Sure thing, I am happy to help!

    If by slide format, you are referring to the Card Forms that are one question per page, then the answer is Yes. You certainly can use Card style forms in the PDF Smart Forms. Here is a quick screen recording to show you how you can switch between layouts.

    1598647924howToSwitchSmartPDFLayout.gif

    I hope this is helpful. Please let us know if you have any other questions.

    We will be in touch as soon as we have updates from our team.

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    samotto
    Answered on August 28, 2020 at 05:30 PM

    @FelipeSantana, thank you so much, this will definitely help.  I will spend this weekend learning this new feature.  I am still concerned about field sizes though, but thank you for taking the time to work with me on this.