Payment Error

  • Profile Image
    NEAG
    Asked on August 28, 2020 at 01:07 PM

    Hello,

    We are getting the attached error message on one of our form that has square attached. Not sure how to fix it!


    Thank you!

    Screenshot
  • Profile Image
    FelipeSantana
    Answered on August 28, 2020 at 02:09 PM

    Hello @NEAG,

    We do apologize for any inconvenience that you have experienced.

    After checking your account, I have found that you currently have many active forms and I am unaware of which one is causing the issue. The screenshot you shared does not show the form ID so we could not search for it. And the couple of forms that I saw on your account did not have payment integrations.

    Could you kindly share the URL of the form(s) in question?

    Once we have the correct form, we can inspect it and provide clarity on why it is currently failing. In the meantime, you can try removing the integration and then reconnecting it with the correct credentials. Here is a user guide for assistance: How-to-Integrate-Form-with-Square

    We look forward to your response.