Square Integration: Why isn't this processing payments?

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    Asked on August 28, 2020 at 02:52 PM

    I have taken all of the steps to connect square to Jotform, and it appears to be connected, but transactions will not complete. This is an ongoing issue with my customers now for months. Please help!

    Here is one of my forms-- it says they're connected but yet payments won't go through.


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    Answered on August 28, 2020 at 05:31 PM

    Hello @KundaliniRising

    I have checked your form and it seems that your users are being directed to Square via a web link placed on your Thank you Page. Kindly notice that this link is not connected to JotForm.

    1598650087Screenshot from 2020-08-28 18-

    If you'd like to to make Square payments through our forms you should use our Square integration. For more information, kindly refer to this documentaion:

    Guide: How-to-Integrate-Form-with-Square

    Let us knowif you need any further assistance.

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    Answered on August 28, 2020 at 07:28 PM
    hi. yes i have done that hundreds of times and “connected” square with the jotform. it even says it’s connected but yet it doesn’t go through. i ended up doing to an alternate way, but i would definitely like to know what i have been doing wrong and why it won’t work.
    Kundalini Rising Yoga
    1218 Wedgewood Ave
    Nashville, TN 37212
    Kundalini Rising Yoga
    "Intuition is our capacity to sense our connectedness with everything." -GCK
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    Answered on August 28, 2020 at 09:37 PM

    Thanks for the details. 

    We will be happy to help you to identify the issue. May you please provide us the error you are getting? 

    Note that attachments via email replies will not reach this ticket, but you can upload images following this guide: How to Post Screenshots to Our Support Forum 

    Also, I see you've currently removed the payment field from your form, may you please add it to your form again and keep it there so we can check it further? 

    We will wait for your response.