What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to retrieve lost changes to the form?

    Asked by RACRUSWAL on August 09, 2013 at 08:23 AM

    Hi There,

    I thing there is a bug. I've been kicked out of my form and lost all the items I had entered!

    I was in the special pricing section and had entered in my special prices.  I tried to delete the qty from the grid and was kicked out.  Unfortunately I have lost a couple of hours work ad this section does not autosave!

    Kind regards,


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    JotForm Support

    Answered by Welvin on August 09, 2013 at 12:14 PM

    Hi Rachelle,

    Actually, there's NO bug with our form builder. We advice you to always hit "Save" button to our form builder before adding additional fields or doing any changes again. 

    Also note that Auto Save function won't kicked in if you are still working or if you are still in the middle of the Payment Wizard. I would suggest grouping your product items, let say add first 10 products with options then SAVE the form. Run the Wizard again for the second batch of product items, then saved. That should work to at least if the browser accidentally crashed or closed, the previous products items are saved.