banned IP address?

  • Profile Image
    jmputz
    Asked on August 09, 2013 at 11:34 AM

    One of my relations tried to use a Jotform form (Notes de dégustation) to send me some tasting notes.

     

    He gets the following message:

     

    The owner of this website (form.jotform.com) has banned your IP address (193.109.251.41). (Ref. 1006)

    Timestamp: Fri, 09-Aug-13 14:02:29 GMT
    Your IP address: 193.109.251.41
    Requested URL: form.jotform.com/form/91700036249
    Error reference number: 1006
    Server ID: FL_19F6
    Process ID: PID_1376056949.964-1-10745592
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36

     

    Can you tell me what is happening...?

     

    Thanks

     

    Jean-Marie

  • Profile Image
    EliezerN
    Answered on August 09, 2013 at 12:05 PM

    Thanks for contacting us Jean.

    I have already whitelisted your IP adress 193.109.251.41, so it should work fine now. I deeply apologize for the inconveniences that may have caused.

    Thanks

  • Profile Image
    jmputz
    Answered on August 09, 2013 at 12:10 PM

    Thanks.

    The service at Jotform is still form a very hig level. A pleasure to deal with you

     

    Jean-Marie

  • Profile Image
    EliezerN
    Answered on August 09, 2013 at 12:34 PM

    You're welcome Jean. We are here to help, so, feel free to contact us at anytime you have a question or aneed about Jotform functionality.

    It's a pleasure to assist you.

    Thanks