Have had no email for 4 days

  • Christopher Sharp
    Asked on August 30, 2020 at 12:02 PM

    I.have had no e mail for4days why is this is there something wrong with my mobile

  • Mike_G JotForm Support
    Replied on August 30, 2020 at 1:35 PM

    Apologies for any inconvenience. To my understanding, you have not received any email notification from form submissions for 4 days now, is that correct?

    Can you please confirm the form you are experiencing this issue?

    You may also check this guide as a reference to troubleshoot the issue you are having.

    Why-Am-I-Not-Receiving-Email-Notifications

    If you have set up SMTP in your account and used it as the Sender Email of the email notification in your form, I would suggest that you also check your SMTP details to make sure that the information is still correct.

    How-to-Setup-SMTP-for-a-Form