Embedded payment form not working.

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    bryang2k3
    Asked on August 30, 2020 at 02:00 PM

    The payment form is not working on firefox, chrome or Edge. It worked on firefox with no issue just 15 minutes ago but now it stopped working on firefox as well. When I try to make a payment, I click the buttons for paypal or debit credit card, nothing happens.

    https://grpcrepair.com/make-a-payment/

    my partners doesn't work either

    https://randompcrepair.com/make-a-payment/

    They were working before, they worked months, I've used this form many times, they stopped working sometime this past week.

    Now my partner says it's working on chrome for him, he's in Milwaukee, WI. For me it's still not working on any browser, I'm in Grand Rapids, MI.

    I updated chrome but that made no difference.

  • Profile Image
    Kenneth_C
    Answered on August 30, 2020 at 06:27 PM

    Thank you for reaching support,

    I cloned and test the form: https://www.jotform.com/form/202425715965055 and I was able to submit the form:

    1598826339y1.png

    Can you please embed the form via iFrame method and make a test submission?

    Here is how: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Awaiting your response.

    Best.

  • Profile Image
    bryang2k3
    Answered on August 30, 2020 at 11:11 PM

    That is a new form, a different one than I had, I tried that one after I asked for help, and yea, that one works.
    The other form doesn't, the one I have on https://randompcrepair.com/make-a-payment/

    That is the form that we've been using for a long time and just stopped working.

    I do the web design for Random Lake PC repair and his form doesn't work anymore. I would put the same form on his site as mine but he needs the ability to allow people to put different dollar amounts in.

    So please take a look at this one https://randompcrepair.com/make-a-payment/

  • Profile Image
    ashwin_d
    Answered on August 31, 2020 at 03:24 AM

    I did check your embedded form and did not find any issue with that. PayPal checkout button seems to work as expected. Please check the screenshot below:

    1598858488paypalPayment1.gif

    I am not sure what is causing this issue for you. I would suggest you to please embed your form using its iframe embed code and see if that solves your problem. The following guide should help you how to grab your form's iframe embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if the issue persists. 

  • Profile Image
    bryang2k3
    Answered on August 31, 2020 at 11:28 AM

    Yup, it's working here too, and my partner called and said it's working for him too. Not sure what happened but as long as it's working now, that's all I care about.

    Thank you for your time.