Jotform Subscription inquiry

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    joycegoh
    Asked on August 30, 2020 at 11:05 PM

    Hi, i would like to check, with regards to the Jotform account. 

    due to current pandemic, we are unable to run any events so there will not be registration at the moment. If i were to cancel the subscription of Jotform, will all the previous forms be deleted? or it will be still kept in the same folder. 

    Please advise. 

    Thank you. 

  • Profile Image
    BJoanna
    Answered on August 31, 2020 at 03:26 AM

    Your forms will not be deleted if you downgrade your account back to the Free plan. They will remain active. 

    However, there will be an issue with the Submissions Storage Space. The Submissions Storage Space for the free accounts is 500 submissions and you currently have 3,036 submissions. If you downgrade the account only the latest 500 submissions will be kept, so I would suggest you to download your data for a backup purpose if you decide to downgrade.  

    How to Download Form Submissions as Excel/CSV/PDF

    How to Export All of Your Data at Once

    How to Download the Submission Files