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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Facebook form is down: Application Offline for Maintenance message

    Asked by Lostdogsmn on August 09, 2013 at 02:28 PM

    Hi There, I get this

    Application Offline for Maintenance

    when I try and use one of my forms (sighting form) and its problematic, I have no idea how long it will be down, and I have dogs lives at stake.

    Can you do this kind of thing in the middle of the night as opposed to the middle of the day???

    How long will it be offline, and please dont do that to the rest of my forms!!!



    Page URL:

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    JotForm Support

    Answered by Mike_T on August 09, 2013 at 02:49 PM

    Thank you for contacting us.

    I can not open your page, probably this is related to some regional restrictions on your Facebook page.

    However, your forms are up and running from our side. The "Application Offline for Maintenance" issue might be related to some Facebook App that you use to embed the form.

    Can you please confirm this by checking your Facebook page, and then direct link to the form?

    Sighting Report for a Missing Dog: http://www.jotformpro.com/form/23488236772968

    Is this showing the Maintenance message on the Facebook App, but online form on our site?

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    Answered by Lostdogsmn on August 09, 2013 at 02:53 PM
    I just unblocked you, I forget you arent in the US. Can you check it again

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    Answered by KadeJM on August 09, 2013 at 03:16 PM

    Hi Tammy, my colleague may not be in the US however, I am. I've also looked at the FaceBook page that your form is on now and I'm a bit confused. When I clicked on your Sightings Tab I see a link to your form. I'm unable to find anywhere to replicate the same issue about the " Application Down or Offline ". It may have been due to Facebook App Maintenance. Are you still seeing this message displayed? Is there any way you can screenshot it for us if so? Please let us know if the issue is still occurring.

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    Answered by Lostdogsmn on August 09, 2013 at 03:27 PM
    Issue is gone! So no more looking needed. Thanks!

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    Answered by KadeJM on August 09, 2013 at 03:36 PM

    You're very welcome and we're glad to hear that. Thank you for letting us know! :)