Form not shaping to right size when i open link through instagram. HELP!

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    cmele90
    Asked on August 31, 2020 at 03:27 PM

    Hello, this is my second request for this issue. It is now happening across multiple devices, 100% of the time. It's embarrassing frankly, after I've invested so much time with this platform and marketing to my customers to use the link i've put in my instagram bio. 


    Now the link is useless and actually a deterrent; frustrated customers end up going to MY COMPETITION. PLEASE HELP

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    Jovanne_A
    Answered on August 31, 2020 at 08:04 PM

    Hi, thank you for contacting Jotform support.

    I have opened the form link from your Instagram account, and I was not able to replicate the issue. The form seems to be displaying correctly in my end.

    15989182845.jpg


    I believe that the issue is only present for some mobile devices. My colleague has already opened a bug report ticket to our backend team for a possible fix.

    We will notify you on this thread as soon as we have more information about the bug ticket report.


    We apologize once again for the inconvenience.

    Thank you for your patience and understanding.