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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms has stopped working

    Asked by Apparitions on August 10, 2013 at 07:52 AM

    hi satuday 10th aug from 9pm onwards none of my forms are working?  they are on different websites but none are working???

     

    jotformstatus.com says nothing is wrong?

    Page URL:
    http://whirlwindent.com/website/contact.asp

    My Forms different
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    JotForm Support

    Answered by Welvin on August 10, 2013 at 12:32 PM

    Hi,

    Good day! Please try to re-embed your form using our iFrame Method: How to Get Form iFrame Codes. After that, clear your browsers cache. Also,clear your Forms Cache by following this guide: How to Clear your Form Cache.

    Please update us for the results.

    Thanks

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    Answered by Apparitions on August 10, 2013 at 08:10 PM
    This is what I get from the iframe option when I use on website

    Connection timed out
    You
    Browser
    Working
    Sydney
    CloudFlare
    Working
    form.jotform.co
    Host
    Error
    What happened?
    The initial connection between CloudFlare's network and the origin web server timed out. As a result, the web page can not be displayed.


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    Answered by Apparitions on August 10, 2013 at 08:15 PM

    also one site is on quadrahosting.com.au another on crazydomains.com.au all doing the same thing

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    Answered by Rubes on August 10, 2013 at 11:47 PM

    Hi Apparitions...have you resolved your issues?

    My Forms are behaving the same....just simply stopped working. The Jotform team are saying they can see the forms at their end....(ie they cant see the problem) I'm no guru but there seems to be a problem with viewing the forms that are being served from Australian based servers? 

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    Answered by Apparitions on August 11, 2013 at 03:06 AM
    Yes all my forms are down across 4 websites – just about to try another form service if this isn’t fixed soon, I am loosing customers



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    Answered by pinoytech on August 11, 2013 at 12:24 PM

    @Apparitions,

    I've check your website where your form embedded and I wasn't able to replicate the error message that you are referring. I however see your form that needs to increase form's iFrame height.

    To fixed the issue, kindly change the height of your form's iFrame code from 40px to 620px. Pleae take a look at this video: http://www.screencast.com/t/x4XJPU3p

    If you need further assistance, please let us know.

    Thank you!

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    Answered by Apparitions on August 11, 2013 at 08:11 PM
    It is definitely now showing on my page, from multiple browsers on different computers, I have had other people also check and they cannot see it either.

    Anther jotform user said he is having same issue and is also in Australia?

    Please help

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    Answered by Apparitions on August 11, 2013 at 08:21 PM
    I tried changing the height both my px and by % nothing changed other than the contact us now showing, which interestingly was not showing yesterday




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    Answered by Apparitions on August 11, 2013 at 08:22 PM
    Now I just checked another form I had and its working today so will change back the the other code embed and see if its working, iframe not working


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    Answered by Rubes on August 11, 2013 at 08:40 PM

    Apparitions...can you do a little test for me please?

    Can you access any Jotform FORM TEMPLATES....Accessing any of these templates give me an Error 522 which is the same error I am getting when trying to view my form on my website.

    Seems to be some sort of web server issue in different continents???

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    Answered by Apparitions on August 11, 2013 at 09:07 PM
    Its really odd now all my forms are working again as of this morning


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    Answered by Apparitions on August 11, 2013 at 09:08 PM
    I could access my templates, edit my forms etc just would not show on the pages on any of my website, there was definitely an issue with jotform it was not our end

    But seems to be fixed now :)

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    Answered by Rubes on August 11, 2013 at 10:06 PM

    Would you be able to check my site from your end?

    Click on the Booking Enquiries button.....what do you see? Is there a form there?

    http://www.new.yallingupbeach.com.au

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    Answered by Apparitions on August 11, 2013 at 10:54 PM
    I think its working here is snapshot


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    JotForm Support

    Answered by EltonCris on August 11, 2013 at 11:16 PM

    @Apprations, thanks for the confirmation. We can't view your attached snapshot since our forum doesn't support it. You may upload it to any 3rd party image hosting instead like http://tinypic.com/ and post the image link here. By the way, I too was able to view his form.

    @Rubes

    I have responded to your thread here: https://www.jotform.com/answers/253463. Kindly use this thread for your follow up questions.

    Thank you!