- counter01Asked on May 13, 2011 at 04:11 PM
We are currently showing up with a basic plan but have ordered and our paying for premium services. The order number is #56553072 and is being charged to Barry Reznick.
I would also like to add some questions to our current jot form and would like to discuss the best way to do this. I have already created a cloned copy to ensure we don't lose any information.
Thanks Geraldine Kehoe
- JotForm SupportliyamAnswered on May 13, 2011 at 06:28 PM
Unfortunately, the order number you posted was for the monthly subscription for the month of January. The last subscription that you had with us was on March 13 with the order number 41344091. Your subscription expired on April 14, 2011. So far it was not renewed so it was downgraded to free subscription status.
Please feel free to ask your questions and concerns, and we'll respond to it as soon as we can.