What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our Plan - Counter Intelligence

    Asked by counter01 on May 13, 2011 at 04:11 PM

    We are currently showing up with a basic plan but have ordered and our paying for premium services.  The order number is #56553072 and is being charged to Barry Reznick.

    I would also like to add some questions to our current jot form and would like to discuss the best way to do this.  I have already created a cloned copy to ensure we don't lose any information.

    Thanks Geraldine Kehoe

    Counter Intelligence




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    JotForm Support

    Answered by liyam on May 13, 2011 at 06:28 PM

    Hello Geraldine,

    Unfortunately, the order number you posted was for the monthly subscription for the month of January.  The last subscription that you had with us was on March 13 with the order number 41344091.  Your subscription expired on April 14, 2011.  So far it was not renewed so it was downgraded to free subscription status.

    Please feel free to ask your questions and concerns, and we'll respond to it as soon as we can.

    Warm regards,