What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    With the basic subscription do I only get 10 payments period or can I receive 10 payments a month?

    Asked by letthelightin on August 11, 2013 at 05:51 PM

    I have my clients complete my forms and then they are directed to pay their deposit through paypal after completing the form.  I have taken 7 payments and I received a notice saying I'm almost out of space and I should upgrade to the premium.  If I'm only planning to take 10 or less payments a month is the basic all I need?  Or am I limited to 10 payments over the lifetime of my account, not per month?

    My Forms my account
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 11, 2013 at 07:50 PM

    Hi,

    It's per month not lifetime. All submissions counter resets to zero every first day of the following month. So for example, you have used 7 payments for this month, it would reset to zero on the first day of the following month (e.g. September 01, 2013).

    Thanks!