What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I went to your site to fix the problem and then when i ussed this fo

    Asked by randy mcdannell on May 13, 2011 at 11:17 PM

    I went to your site to fix the problem and then when i ussed this form it noted "upload a screenshot. i didnt know what it meant to i clicked in it and is sucked the entire page of photos off my computer and froze the screen. so it seems the phots are all gone now and i have no idea if they went to you on to the page i had created with you.


    PLEASE simply call me and lets figure this out. I have a questionaire from you on my website that doesn't function with out any previous notice to me and NOW i am missing a full page of photos (many private) which seemed to have been taken by your "choose file" button. I would like a phone call and help with all the above ASAP.  Thank you.


    Randy McDannell

    415 722 6090


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    JotForm Support

    Answered by liyam on May 14, 2011 at 02:18 AM

    Hello Randy,

    We apologize for your inconvenience.  We also apologize that a phone conversation is not possible as we don't have a phone support team to handle your request.

    When you say you went to our site to fix your problem, can you clarify in detail what you mean?  Were you uploading an image from another page or were you about to submit a question here at the forum?

    Another is that a file upload field does not delete photos from your computer.  Are you certain that you did not misplace your photos?

    Please make a post of your concern about your form as well so we can look into it and find a solution to your problem.

    Thanks and warm regards.