- randy mcdannellAsked on May 13, 2011 at 11:17 PM
I went to your site to fix the problem and then when i ussed this form it noted "upload a screenshot. i didnt know what it meant to i clicked in it and is sucked the entire page of photos off my computer and froze the screen. so it seems the phots are all gone now and i have no idea if they went to you on to the page i had created with you.
PLEASE simply call me and lets figure this out. I have a questionaire from you on my website that doesn't function with out any previous notice to me and NOW i am missing a full page of photos (many private) which seemed to have been taken by your "choose file" button. I would like a phone call and help with all the above ASAP. Thank you.
415 722 6090
- JotForm SupportliyamAnswered on May 14, 2011 at 02:18 AM
We apologize for your inconvenience. We also apologize that a phone conversation is not possible as we don't have a phone support team to handle your request.
When you say you went to our site to fix your problem, can you clarify in detail what you mean? Were you uploading an image from another page or were you about to submit a question here at the forum?
Another is that a file upload field does not delete photos from your computer. Are you certain that you did not misplace your photos?
Please make a post of your concern about your form as well so we can look into it and find a solution to your problem.
Thanks and warm regards.