What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why aren't conditions working?

    Asked by CassiClaire on August 12, 2013 at 12:36 AM


    I have set up the conditions on one of my forms to hide certain fields when a certain number is selected in the previous field. I've attached a screenshot of the conditions I have set up (top image). I saved the form, but when I preview the form it does not work according to the conditions I set up.

    For instance, if a client is ordering one album, I only want the first "Album Size" field to appear. I set up my conditions to HIDE the rest of the "Album Size" fields when 1 is selected, but it is still showing them all. I attached a screen shot of that as well (bottom image). 

    Please let me know why this is not working. Thanks!

    -Cassi Claire

    Page URL:

  • Profile Image

    Answered by pinoytech on August 12, 2013 at 09:16 AM


    I've check your form and I was able to replicate the issue. To fixed the issue, here's the conditions you need:

    If you need further assistance, please let us know.

    Thank you!