Why aren't conditions working?

  • Profile Image
    Asked on August 12, 2013 at 12:36 AM


    I have set up the conditions on one of my forms to hide certain fields when a certain number is selected in the previous field. I've attached a screenshot of the conditions I have set up (top image). I saved the form, but when I preview the form it does not work according to the conditions I set up.

    For instance, if a client is ordering one album, I only want the first "Album Size" field to appear. I set up my conditions to HIDE the rest of the "Album Size" fields when 1 is selected, but it is still showing them all. I attached a screen shot of that as well (bottom image). 

    Please let me know why this is not working. Thanks!

    -Cassi Claire

  • Profile Image
    Answered on August 12, 2013 at 09:16 AM


    I've check your form and I was able to replicate the issue. To fixed the issue, here's the conditions you need:

    If you need further assistance, please let us know.

    Thank you!