I am a 75 year old handicap woman.

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    Lenore mejias
    Asked on September 02, 2020 at 09:18 AM

    I am a 75 year old handicap woman. I am not good with computers,only simple basics with my tablet. I am writing you because PayPal will not allow me to make any purchases,I have a valid master card ,but they won’t let me use it .they told me that they think there has been fraud on my card, and want me to prove that I am me.they want me to send picture of credit card, maos recent transaction I’d. Myself ect. I don’t understand because there is no fraud on my card andI do not know how to download, and do all these other things on my tablet. I tried calling them on the phone but no help only a recording.I do not know what to do ,can you please help me. Thank you

    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

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    Answered on September 02, 2020 at 10:47 AM

    Hi Lenore, 

    Unfortunately, this is Jotform support we can't assist with payment issues in your PayPal account. You would need to contact PayPal support (available here), or if it's an issue with your card then your bank.

    Sorry I can't be of more immediate assistance.