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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do I occasionally get two to three forms (and notification emails) for the same request?

    Asked by jovette on August 12, 2013 at 03:09 PM

    I checked wit one person and she said she only submitted it once. I have deleted the duplicates now, but it still count toward my monthly total, which is not a good thing, since I am trying to stay within my monthly limit. These seems to come only a few seconds apart. Can you let me know why it is happening?

     

    Thanks,

    Jovette 

    Emails monthly limit checked thanks count
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    Answered by pinoytech on August 12, 2013 at 06:12 PM

    Hi Jovette,

    Sorry for the inconvenience that may have caused. Can you please share to us URL of the Form that you're having problem with for further assistance?

    Thank you!

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    Answered by beejes on August 12, 2013 at 06:28 PM

    Hi,

     

    Thanks, here is form URL:

    http://form.jotform.ca/form/20855497170257

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    JotForm Support

    Answered by tasha_ize on August 12, 2013 at 07:59 PM

    Hi,

    The duplicate submissions that you are receiving might be a case where the user submits the form twice without even noticing as a result of poor internet connection at the time of submission. However this can be prevented and you can restrict each user to only one submission. Please review this guide for more information on how to prevent this. Please let us know if you have any further questions.

    Thanks!

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    Answered by jovette on August 13, 2013 at 11:10 AM

    Thanks, I already know about this setting, but the form is used for booking and users need to be able to re-use the form as needed. Not sure now if there is anything that can be done. I am pretty sure that they are not intentionally resending their request.

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    Answered by jeanettebmz on August 13, 2013 at 02:22 PM

    I have reset the counter from 40 to 30.

    Also, I've checked your form and it looks like the sender "From" email address was not stablished. So I set it to noreply@jotform.com  while the Reply-To address it's yours.  Let me know if you agree with that, otherwise, you should configure your custom sender email following this guide

    As per the duplicate emails, can you please tell me if this form is used on its standalone version or if its already embedded into your website? if this is the case, please share with us the URL where the form is so we can check further and advise if there is a possible conflict between our form and your page's code

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    Answered by jovette on August 13, 2013 at 03:09 PM

    Hi,

    Thanks.

    Yes the form is embeded at http://www.totallythomastown.com/Bookings.asp We had it before when the Sender E-Mail was actually the user email and then it stopped somehow.

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    JotForm Support

    Answered by EltonCris on August 13, 2013 at 04:48 PM

    Hi,

    I checked your embedded form and there's indeed a problem. Your form validation failed to work due to script conflict. This might be the reason why you get multiple submissions. The best way to resolved this is to re-embed your form using iFrame. How to get your iFrame Embed Code.

    Let me also suggest to put a captcha field to your form. This makes it harder for the human spammer to submit your form multiple times.

    Thanks!

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    Answered by jovette on August 13, 2013 at 05:44 PM

    Thanks I re-embed the form using iFrame, will see if that works better before adding a captcha field.

    Jovette

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    JotForm Support

    Answered by tasha_ize on August 13, 2013 at 06:42 PM

    Thanks for letting us know the approach that you took. Please let us know if there are any further issues.