What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to upgrade to Premium Plan?

    Asked by SLAC on August 12, 2013 at 03:11 PM

    Who can I call to purchase the 9.95 upgrade.. i have been trying to do it online and am failing miserably

  • Profile Image
    JotForm Support

    Answered by Welvin on August 12, 2013 at 06:25 PM


    I've check our record,and your account is already subscribed to our Premium Monthly Plan.

    However, I check your email address and found out your Email Message about the Tax imposed to your payment. Only our Payment Processor - BlueSnap/Plimus can change it.


    Here's another option:

    1. Upgrade your account using the other Payment Processor we have which is FastSpring. Here's the upgrade URL: For Premium Subscription: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=SLAC

    FastSpring won't impose a tax to your Payment. FastSpring is our second option when it comes to an issue like this.

    2. We will refund your payment through BlueSnap/Plimus.


    Let us know which one do you prefer. Either, we will contact BlueSnap/Plimus to remove the tax from your payments (which usually takes up to 3 days) or change your Payment Method to FastSpring.