- surfadealAsked on August 12, 2013 at 06:44 PM
I have tried to cancel the subscription last month and you have again charge me again this month.
I want the money that you have just charged me to be refunded immediately. I only wanted Jotform for one month and have been trying to cancel ever since. DO NOT CHARGE ME again and please refund immediately
- JotForm SupportEltonCrisAnswered on August 12, 2013 at 08:35 PM
I have checked your subscription and it was already cancelled just today. You will not be charged again anymore. I have also provided your a full refund on the charged taken for this month. Please allow 5 to 7 days before this refund reaches back to your bank account.
Our apologies for the inconveniences caused.
- surfadealAnswered on September 02, 2013 at 01:26 AMI still have not received a refund as per last email. This was dated 14th
August and it has been longer than 5-7 days
Please let me know what is happening with refund
- JotForm SupportWelvinAnswered on September 02, 2013 at 06:02 AM
Good day! Apologize for the delay. We had requested the refund to our Payment Processor - Plimus because there was an error when we do it and thought they have done it per their email to us but after checking today, the refund isn't all set.
I have perform another refund and there was a little confusion as I have made it to the original or to your first payment with Order REference Number: 72143428. So I have perform it twice from the August charge in the partial amount of 10$. So, it all set now. Expect the refund return within 4-10 business days.
These refunds are all made Today.