What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel subscription

    Asked by surfadeal on August 12, 2013 at 06:44 PM

    I have tried to cancel the subscription last month and you have again charge me again this month.

     

    I want the money that you have just charged me to be refunded immediately. I only wanted Jotform for one month and have been trying to cancel ever since. DO NOT CHARGE ME again and please refund immediately

    cancel subscription JotForm charge
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 12, 2013 at 08:35 PM

    Hello,

    I have checked your subscription and it was already cancelled just today. You will not be charged again anymore. I have also provided your a full refund on the charged taken for this month. Please allow 5 to 7 days before this refund reaches back to your bank account.

    Our apologies for the inconveniences caused.

  • Profile Image

    Answered by surfadeal on September 02, 2013 at 01:26 AM
    I still have not received a refund as per last email. This was dated 14th
    August and it has been longer than 5-7 days
    Please let me know what is happening with refund
    Zara Russell
  • Profile Image
    JotForm Support

    Answered by Welvin on September 02, 2013 at 06:02 AM

    Hi Zara,

    Good day! Apologize for the delay. We had requested the refund to our Payment Processor - Plimus because there was an error when we do it and thought they have done it per their email to us but after checking today, the refund isn't all set. 

    I have perform another refund and there was a little confusion as I have made it to the original or to your first payment with Order REference Number: 72143428. So I have perform it twice from the August charge in the partial amount of 10$. So, it all set now. Expect the refund return within 4-10 business days.

    These refunds are all made Today.

    Thanks